Job title: Sales Executive
Department: Call-Center
Job Requirements
- Age between (18-35 years old), men and women are not limited and have a high school degree or above.
- Familiar with the basic operation of the computer, typing more than 40 words per minute, familiar with the Internet, proficient in using network chat tools and various office software.
- No specific experience is required.
- Customer service, research experience, persistence, communication skills, mathematics, typing, collaborations, problem-solving skills.
- Required language: Good command in English and any languages between (Bahasa Indonesia / Khmer / Chinese / Tagalog / Thai / Vietnamese)
Job Responsibilities
Summary: outbound sales strategy to generate sales leads to hit the target, achieve excellent customer satisfaction, build long-term relationships with customers.
- Generate sales leads that develop into new customers.
- Identify and assess customers' needs to achieve satisfaction.
- Interact with new/existing customers on behalf of organizations by providing information about products and services, taking orders, responding to customer complaints, and answering customer questions.
- Build rapport and long-term relationships with customers while providing excellent customer service standards.
- Ensure customer orders that are received through incoming telephone calls, websites, social media, etc. are processed on time.
- Sales target: daily, weekly and monthly target needed to achieve.
- Keep records of customer interactions, process customer accounts, and file documents.
- To support any ad-hoc project or task related to customer service.