Job title: Customer Service
Department: Call-Center
Job Requirements
- Age between (18-35 years old), men and women are not limited, have no experience of going abroad, and have a high school degree or above.
- Familiar with the basic operation of the computer, typing more than 40 words per minute, familiar with the Internet, proficient in using network chat tools and various office software.
- No specific experience is required.
- Strong communication, attention to detail, team management, problem solving skills.
- Required language: Good command in English and any languages between Bahasa Indonesia / Khmer / Chinese / Tagalog / Thai / Vietnamese)
Job Responsibilities
Summary: achieve excellent customer satisfaction, build long term relationships with customers, answer customer questions.
- Identify and assess customers' needs to achieve satisfaction
- Interact with new/existing customers on behalf of organisations by providing information about products and services, taking orders, responding to customer complaints and answering customer questions.
- Build rapport and long term relationship with customers while providing excellent customer service standards.
- Ensure customer orders that are received through incoming telephone calls, websites, social media, etc. are processed on time.
- Keep records of customer interactions, process customer accounts, and file documents.
- Come up with new strategic plans and discuss them with the direct supervisor.
- To support any ad-hoc project or task related to customer service.